April 24th, 2018 • 11:30 am
Lunch & Learn
Conquering the Out of the Ordinary Claim Investigations
Manager, Special Investigations Unit
American Fidelity Insurance
Joint meeting with AFWA
What do you do when there are red flags but your claim investigation has reached a dead end? Could there be creative ways to gather information that would be pertinent to your investigation? Are you using all of the available tools to ensure that you have the complete picture? This workshop will combine case studies with practical tools for enhancing your life and disability claim investigations. Bring your questions and expertise for sharing and discussion.
Tina Marshall serves as the Special Investigation Unit Manager for American Fidelity Corporation. Tina has over thirty-one (32) years’ experience in the insurance industry; thirteen (13) years actively adjudicating Medical, Disability, and Supplemental Medical coverage, and eighteen (19) years leading the Special Investigation Unit. Currently, Ms. Marshall is responsible for the performance of the Special Investigation Unit, which includes managing and developing SIU Staff, tracking and reporting monthly results to Senior Management, analyzing results to identify trends for Senior Management’s use in strategic planning. Ms. Marshall is also responsible for development and delivery of Fraud training to colleagues with the American Fidelity Family of companies, which ensures compliance with state and federal legislation and company policies and procedures. Tina severs on a Team tasked with initiating and development of Fraud Analytics Model for American Fidelity. She is a member of International Claims Association, Fraud and Risk Committee and Association of Investigative Mangers (AIM) Steering Committee. She holds an Anti-Health Care Fraud Associate designation from America’s Health Insurance Plans. Tina resides in Oklahoma City and enjoys activities that include travelling, gardening, and spending time with family and friends.
Ted’s • 2836 NW 68th Street • Oklahoma City, OK 73116
May 17th, 2018 • 11:30 am
Lunch & Learn
Best Practices for Small Public
and Private NPO Entities
Richard Riff, CFE-Retired, CGAP
Juniors • 2601 NW Expressway • Oklahoma City, OK 73112